Consulting services for emerging and evolving organizations. Providing custom expertise to develop an effective and efficient workflow, an infrastructure to accommodate growth, and a strategy to measure success.
About
Optimal Process Solutions (OPS) provides consulting services to establish efficient and scalable operational processes and workflows.
Most organizations don’t have the resources or time to step out of their day-to-day operations and evaluate how work is getting done. As businesses grow, work complexity increases, and the existing workflow will likely be altered on-the-fly to accommodate additional volume and new requirements. As a result, business-critical systems may be modified and pushed beyond their intended purpose in order to get vital work completed. Turnaround times can start to creep up, putting deadlines in jeopardy. When mistakes are invariably made, double-checks are often added – further extending the process time. What was once a simple, straightforward workflow can quickly either spin out of control or come to a grinding halt.
OPS offers service solutions to optimize business processes and operational workflow. Support tools are recommended to increase efficiency and effectiveness while maintaining accuracy and scalability.
Need Help?
Signs of a Stressed Workflow
- More time is spent putting out fires than growing the business.
- Mistakes are happening with increased frequency.
- Double-checks are added to minimize mistakes.
- Turnaround times are getting longer; deadlines are being missed.
- Staff morale is low; turnover starts increasing.
- Basic business requirements are not being consistently met; customer satisfaction is in jeopardy.
Approach
Working with key contributors within the organization, the existing workflow and processes are mapped, support systems are evaluated, and stakeholders are interviewed for their candid assessment of what works and what doesn’t. A comprehensive review of the process maps, system effectiveness, and contributor feedback is completed to determine what changes are needed to develop an efficient workflow.
A recommendation is compiled which may include process reengineering, systems integration, staffing suggestions, and outsourcing options. An implementation timeline and methods to monitor and measure success may also be included.